Toledah Technologies Ltd

Toledah Technologies SaaS Subscription Agreement

Version 1.0 — 2026

This Software Subscription Agreement (“Agreement”) governs the use of software and services provided by Toledah Technologies Ltd (“Toledah”, “we”, “us”, or “our”).

By accessing or using any Toledah services, including Zaena ERP or any other software products developed by Toledah, the customer (“Customer”, “User”, or “you”) agrees to be bound by the terms of this Agreement.

1. Term of the Agreement

• This Agreement begins on the date the Customer first subscribes to or accesses the Services.
• The Agreement remains in effect until:
• the subscription is terminated by the Customer, or
• the subscription is terminated by Toledah according to this Agreement.
• Subscriptions may renew automatically depending on the selected billing plan.

2. Definitions

Service
Any software, platform, application, or digital infrastructure provided by Toledah Technologies.

Software
Any application developed by Toledah including but not limited to Zaena ERP.

User
Any individual authorized by the Customer to access the Software.

Subscription Plan
A paid or free service tier defining features, limits, and pricing.

Customer Data
All business data, records, and content uploaded or created by the Customer in the Software.

3. Access to the Software

Toledah grants the Customer a limited, non-exclusive, non-transferable license to access and use the Software for business purposes during the subscription period.

The Customer agrees not to:

• reverse engineer the software
• copy or resell the platform
• use the service for illegal activities
• interfere with platform security

Access may be suspended if the Customer violates these terms.

4. Services

Toledah may provide the following services during the subscription period.

4.1 Software Access

• Customers receive access to the selected software platform based on their Subscription Plan.
• Features may vary depending on the selected plan.

4.2 Updates and Improvements

Toledah may release:

• software updates
• security improvements
• new features

These updates may be applied automatically.

4.3 Support Services

Toledah may provide customer support through:

• email
• in-app support
• documentation
• help desk systems

Response times are not guaranteed unless covered by a separate service agreement.

5. Charges and Fees

• Subscription fees are determined by the selected plan.
• Fees may depend on:
• number of users
• features enabled
• subscription duration
• Customers agree to pay all applicable charges for the services they use.

Payments may be processed through third-party providers such as:

• Paystack
• Monnify

Failure to pay subscription fees may result in service suspension.

6. Conditions of Service

Customers agree to:

• provide accurate account information
• maintain the security of their login credentials
• comply with applicable laws when using the platform

Customers are responsible for all activity occurring under their accounts.

7. Data Protection and Privacy

• Customers retain ownership of all Customer Data stored within the platform.
• Toledah may process Customer Data solely for the purpose of providing the Services.
• Toledah implements reasonable technical and organizational measures to protect customer data from unauthorized access, loss, or misuse.

Full details are described in the Privacy Policy.

8. Warranties and Disclaimers

The Services are provided “as is” and “as available.”

Toledah makes no guarantees that:

• the service will be uninterrupted
• the service will be error-free
• the service will meet all business requirements

To the maximum extent permitted by law, Toledah disclaims all implied warranties.

9. Limitation of Liability

To the maximum extent permitted by law, Toledah shall not be liable for:

• loss of profits
• loss of business data
• indirect or consequential damages

Total liability shall not exceed the amount paid by the Customer in the previous 12 months.

10. Termination

Toledah may suspend or terminate access to the Services if:

• the Customer violates this Agreement
• payment obligations are not met
• the service is abused or used illegally

Customers may terminate their subscription at any time according to their billing plan.

11. Force Majeure

Toledah will not be liable for service interruptions caused by events beyond its reasonable control including:

• internet outages
• government actions
• natural disasters
• cyberattacks

12. Governing Law

This Agreement shall be governed by the laws of the Federal Republic of Nigeria.

Any disputes shall be resolved in the appropriate courts of Nigeria.

13. Contact Information

Toledah Technologies Ltd
Nigeria

For legal inquiries or support:
support@toledah.com

Last Updated: 13th of March, 2026.